Refunds
This is a one-time purchase, and it is final
There is no subscription, no renewal, and no ongoing charge. You pay once, the listing goes live, and that is the whole transaction.
Once your listing is live, the purchase is final. A rank is a digital service delivered in full the moment the payment settles — the listing appears, the link is clickable, and it starts receiving traffic immediately. There is nothing to return.
This is stated before the pay button, not after it.
Being outbid is not a fault
Somebody paying more and taking your full-board or category position is the product working as described. Your listing stays at the amount you paid. You keep every click it earned. Paying more can move it up again.
The same applies if the board is quieter than you hoped. You bought a position on a list, not a guaranteed number of visitors, and nobody can promise the second thing.
Two things the board refunds on its own
These are not exceptions somebody grants. The software does them, without being asked.
- A takeover that could not be granted. Only one takeover runs at a time. If two people pay in the same moment, the one the board could not grant is refunded automatically, in full. You are never charged for a takeover you did not receive.
- A duplicate charge. If the same purchase is billed twice, the second charge is refunded.
If the operator removes your listing
If your listing is refused under a rule you could not reasonably have known about, ask. If it is refused under a rule stated plainly in the board rules, it is not refunded.
Chargebacks
A chargeback removes the amount from the listing's total, which lowers its rank — and may remove it from the board entirely.
If something has gone wrong, ask first. A chargeback costs both of us more than a refund does, and takes considerably longer.
How to ask
Contact the board operator, and include the email address you paid with. That address is the only way to match a payment to a listing.
Tax
Where tax is calculated at checkout, it is shown before payment.
Calculating tax is not the same as being registered for it. On this board the operator is the seller. Registration, filing and remittance are the board operator's obligation in every jurisdiction where they apply, and no software decides that for you.